COOKIES
The website www.franken.be uses functional cookies. A cookie is a small data file that is stored on the hard disk of your device. The file contains information on your user preferences (language, viewed items) and increases the user-friendliness of the website.

Most browsers standard accept cookies. You can change this setting and no longer accept cookies or only accept a cookie after confirmation. If you choose to not accept cookies, some of the features on the website may not be available.

STORAGE PERIOD
Franken.be stores all data relating to quotations, orders and payments for a period of 7 + 3 years. During that period, the information related to your personal profile is stored on a secured server.

INTERNAL AND EXTERNAL PROCESSING – THIRD PARTY USE
The personal information that Franken.be collects and stores, is used only internally to optimize the communication and interaction with customers. The data is only accessible to competent employees who have received a specific training and are held by the duty of confidentiality.

Franken.be does not make personal information available to third parties and takes all necessary measures to prevent any improper or unlawful use of its databases.

RIGHT OF INSPECTION AND ADAPTION
You have the right to inspect and/or adapt and/or remove the data we store in your personal profile. Send an e-mail to info@franken.be with your request or contact us by phone +32 55 39 01 80 during office hours. Franken.be is based in Kluisbergen, Belgium. Local time is UTC+1.

In order to have your profile completely removed from our databases, attach an identification piece to the request. Alternatively, present to the reception desk of our main company building to have your data removed by a qualified operator.

QUESTIONS AND REMARKS
If you have any questions or remarks concerning this privacy statement and the personal information Franken.be collects, processes and stores, please contact us:

Franken.be bvba
Oudenaardebaan 16
BE-9690 Kluisbergen - BELGIUM
Phone +32 55 39 01 80
E-mail info@franken.be

If you have a complaint about the processing of your personal data, we ask you to contact us directly.

You always have the right to submit a complaint with the Privacy Commission, this is the Belgian supervisory authority in the field of privacy protection.

www.privacycommission.be/en

ADJUSTMENTS OF THE PRIVACY POLICY
Franken.be reserves the right to change this privacy policy. We will implement the changes on this page.

This privacy statement was last updated on Thursday June 28th 2018

This privacy statement covers all personal data collected through the websites of Franken.be bvba, via employees of our customers and the data made available by our business partners to correctly execute the services you entrusted us with directly or indirectly: assembly & dismantling booths and decorating creative spaces.

When you first register as a user on the www.franken.be website, we store the following data in your personal profile:

  • Personal identification data
  • Contact details
  • Company details

As soon as you place an order or a request for quotation, these data are added to your personal profile.

Through the contact form in the Contact tab, you can address your remarks, suggestions and questions directly to our team. The information you entered in the contact form, is stored for answering and follow-up purposes.